Grand Hall Union Station

Metropolitan Lounge at the Train Station Chicago

This post was most recently updated on July 14th, 2020

Where To Wait For The Train

snack station at the metropolitan lounge Chicago

The general waiting area at the train station in Chicago can get really noisy and crowded at times. The day we were there all the seats were gone and people had to sit on the floor or stand.

If you happen to be travelling by business class, in one of the Amtrak  sleeper cars, or a select rewards member, you have other options to wait for free. You can make your way over to the Metropolitan Lounge at the train station in Chicago.

To find the metro lounge, go inside the Great Hall and walk to the end where the Jackson Street exit is. The lounge is open from 6am to 9pm daily.

About the Metropolitan Lounge At The Train Station Chicago

bar area at the metropolitan lounge union station

This lounge opened in the summer of 2016 and is a beautiful, modern space with seating for 360 people to wait at before their departure. There are two levels to the lounge for a total of 13500 square feet. So you’ll find that it never feels crowded.

There’s plenty of comfortable couch’s and chairs for relaxing, desks to get some work done, and strong free wifi with lots of charging stations for your electronics. Upstairs even has a play area for the children with a Disney channel.

using the union station wifi

At the Metropolitan Lounge, you’ll find the washrooms are spotless. They  have hot showers with towels available. There’s baggage storage for your luggage until you leave. And 60 flatscreen TV’s to keep you occupied while you wait.

You’ll never go thirsty here either with options like coffee, tea, pop, hot chocolate, and juice. Plus there’s a bartender serving up a variety of alcoholic drinks. The food changes depending on the time of day. But there’s always things to snack on like chips, peanuts, fruit, and candy.

If you’re travelling coach like we were, you can buy a day pass for $35 to the Metropolitan Lounge. Not a bad deal considering it includes free drinks and snacks. Plus when it’s time to go, they’ll escort you right to your train car.

*Update*

As of February 2019, the Legacy Club Lounge has closed 

But we discovered, there’s an even better option while your waiting on your train. Head on over to their Legacy Club Lounge located in the south west corner of the great hall. It’s like being a coach class passenger and getting first class service!

For $20 per person, you can relax in a nice quiet space. Especially great if you have a few hours to kill or need to get some work done.

Legacy Club Lounge at Union Station in Chicago

We went there and were wowed by the space. First of all, it was virtually empty and came with really comfortable chairs and loungers. Their hours are from 9 am to 9 pm. For this price, you get free high speed internet and a charging and laptop station.

What They Offer

Refreshments included coffee, tea, hot chocolate, soda, water, juice and even beer or wine at certain times. Besides that, they also have a selection of snacks to munch on such as peanuts, chips, granola bars and cookies.

Legacy Club Lounge

Above all, bathrooms were spotless and came with disposable razors, toothpaste, hair styling gel, and moisturizing face cream.

If you wanted to watch TV, they had plenty of those disbursed around the room. Or even PS4 and Wi to keep you occupied. Besides that,the only thing missing was a shower and you could make yourself right at home!

If this wasn’t enough, it also included priority boarding. Plus a personal escort right to your train car. Definitely worth the cost to us!

After our relaxing time at the Legacy Club Lounge we hopped on the California Zephyr. Check out our post here.

4 comments

  1. Donna Durenberger

    We did not get
    Priority boarding and that is the only reason we bought entrance to a legacy Club.

    Reply

    1. Kimberley

      Someone must have been slacking on the job. Sorry to hear that. We could have got priority boarding. But with the guys accent, we didn’t recognize when he was saying our last name. By the time we realized we were supposed to go, we ended up getting on with everyone else too.

      Reply

  2. John

    First Time at Union Station. Had a couple of hours to pass before boarding. The great hall is beautiful but if you weren’t hearing impaired upon arrival you will certainly be by the time you board your train. The loud piercing sounds made by the numerous machinery used to change light fixtures, hang holiday decorations gave me migraines and heart my ears. Thanks Amtrak (Not) for a miserable wait.

    Reply

    1. Kimberley

      I agree the great hall is very loud and super busy! And we weren’t even there during Christmas decorating. Did you get a chance to check out the Legacy Club Lounge? It’s very nice and quiet in there.

      Reply

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